BSOP 326 Total Quality Management

Week 8 Final Exam

 

(TCO 1) Which of the following factors allowed Frederick Taylor’s scientific management philosophy to work well at the turn of the 20th century? (Points : 6) Which of the following is NOT a purpose of final product inspection? (Points : 6)

 

Question 2. 2. (TCO 1) Which of the following stakeholders require companies to make long-term commitments to, in the context of total quality? (Points : 6)

 

Question 3. 3. (TCO 2) Which of the following practices would NOT be found in a TQM company? (Points : 6) Question 4. 4. (TCO 2) Which of the following is NOT a purpose of final product inspection? (Points : 6)

 

Question 5. 5. (TCO 3) In which of the following categories can companies receive a Malcolm Baldrige National Quality Award? (Points : 6)

 

Question 6. 6. (TCO 3) ISO 9000 recertification is required every _____. (Points : 6)

 

Question 7. 7. (TCO 4) _____ considered top management’s commitment to quality an absolute necessity for TQM. (Points : 6)

 

Question 8. 8. (TCO 4) The primary reason for Deming’s position that slogans should be eliminated is which of the following? (Points : 6)

 

Question 9. 9. (TCO 5) Measurable performance levels that define the quality of customer contact with an organization’s representatives are known as which of the following? (Points : 6)

 

Question 10. 10. (TCO 5) Which of the following relates to the net present value of the customer? (Points : 6)

 

Question 11. 11. (TCO 6) A _____ is an approach that integrates an organization’s major goals, policies, and action sequences into a cohesive whole. (Points : 6)

 

Question 12. 12. (TCO 6) That the leaders develop the ability to inspire their subordinates to exert extraordinary efforts to achieve organizational goals is suggested by the _____ theory of leadership: (Points : 6)

 

Question 13. 13. (TCO 7) Which of the following would not be considered a leading practice in human resource management? (Points : 6)

 

Question 14. 14. (TCO 7) GE’s “Work-Out” program is an example of _____. (Points : 6)

 

Question 15. 15. (TCO 8) The key stages of a team’s life cycle include which of the following? (Points : 6)

 

Question 16. 16. (TCO 8) In firms that implement Six Sigma efforts, _____ are often targeted as future leaders. (Points

 

Question 17. 17. (TCO 9) Which of the following is not part of a process control system? (Points : 6)

 

Question 18. 18. (TCO 9) All the following are reasons for high error rates in manual inspection, except for _____.

 

Question 19. 19. (TCO 10) During Final Inspection at a shirt manufacturer, more than 1,500 shirts were found with incorrect buttons. The manufacturer sold the shirts at 70 percent of the normal price to a retailer who specializes in factory seconds. The revenue lost by the manufacturer is considered which of the following? (Points : 6)

 

Question 20. 20. (TCO 10) The additional labor that is used when a machined part is returned to the drilling department for rework to correct a quality problem is considered which of the following? (Points : 6)

 

Question 21. 21. (TCO 11) The Deming cycle is based on the premise that improvement comes from which of the following? (Points : 6)

 

Question 22. 22. (TCO 11) Which of the following was NOT illustrated by the Red Bead Experiment? (Points : 6)

 

Question 23. 23. (TCO 12) Which of the following constitutes an approach to reducing sampling error? (Points : 6)

 

Question 24. 24. (TCO 12) Determine the upper control limit (UCL) and lower control limit (LCL) for an X-Bar chart if six samples of subgroup size 6 (n=6) were collected, and the mean of the sample averages is 4.7 and mean of the sample ranges is 0.35. (Points : 30)

 

Question 25. 25. (TCO 12) Twenty samples of subgroup size 6 (n=6) were collected for a variable measurement. Determine the upper control limit (UCL) and lower control limit (LCL) for an R-chart if the mean of the sample ranges equals 4.4. (Points : 30)

 

Question 26. 26. (TCO 13) Which of the following are the phases of the Six Sigma problem solving approach? (Points : 6)

 

Question 27. 27. (TCO 14) Current research suggests leadership will have to change from: (Points : 6)

1. (TCO 3) Answer the following questions concerning ISO 9000:

1. Discuss the basic premise behind ISO 9000. (10 points)
2. Discuss three of the five objectives of ISO 9000. (10 points)
3. Discuss the three documents that make up ISO 9000. (10 points)

3. (TCO 4) Answer the following three parts relating Peter Scholtes’s observations in regard to the failure to understand Deming’s Profound Knowledge, which can result in severe problems.

1. Discuss what happens when people do not understand variation. (10 points)
2. Discuss what happens when people do not understand systems. (10 points)
3. Discuss what happens when people do not understand psychology. (10 points)

2. (TCO 14) Answer the following questions concerning cultural change and the workforce:

1. Discuss three of the five behaviors that Juran and others suggest are needed to develop quality cultural change. (10 points)
2. Discuss ownership at the workforce level and why it is important to the implementation of TQM. (10 points)
3. Discuss how increased ownership requires increased sharing of information. (10 points)

 

 

For the most part, providers, including physicians and laboratories, are required by state laws to report health conditions. For some communicable diseases, this type of passive surveillance of notifiable diseases helps identify outbreaks, epidemics, pandemics, and possible bioterrorism.

Using the South University Online Library or the Internet, review priorities in chronic disease prevention and control. Based on your research and understanding, answer the following questions:

• Has the focus on disease  prevention and health promotion shifted from infectious diseases to chronic diseases? Why or why not?
• Will a diversion in focus from infectious to chronic diseases leave the United States and other parts of the world at greater risk for pandemics or bioterrorism? Why or why not?
• How do risk factors and prevention strategies differ from infectious and chronic diseases?
• When thinking about chronic diseases, how do you perceive the purpose and utility of passive surveillance as an epidemiological tool? Explain with an example of a chronic disease surveillance system. Would you advocate the reporting of select chronic conditions? Why? Give reasons for your answer. 

 

Assignment 1: Discussion—Government Role and Trading Blocks

Please answer all questions

While there are powerful economic arguments for international trade, countries do impose restrictions on international trade. At the same time, regional agreements form one method to reduce or eliminate such restrictions among countries signing the agreement.

Research government role in trade and trade agreements using your textbook,  University online library resources, and the Internet. Respond to the following:

• Should governments promote or restrict international trade? Describe at least three ways in which countries can restrict trade. Irrespective of your answer, which position—promoting or restricting international trade—is most likely to find support as a national strategy? Why do governments commonly initiate policies that support both positions?
• Research one regional trading bloc of which the United States is a member. Describe when the bloc was constituted, which countries are currently members, and which products are included in agreements. What is the economic justification for this trade bloc? Do you agree with the U.S. involvement in this trading bloc? What does the U.S. gain or lose?

Write your response in 400 words or less. Apply current APA standards for writing style to your work. All written assignments and responses should follow APA rules for attributing sources.

By Thursday, January 24, 2013, submit your assignment

Assignment 2: Case Analysis—Google in China

Governments play an important role in business decisions and business operations. The case study in this assignment provides a fascinating view of the business environment in China.

Read the following case study:

• Baron, D. P. (2006, November 15). Google in China. Harvard Business School. HBS Number: P54.

Analyze the case. In your case analysis, address the following questions:

1. What is the basic situation described in the case? Summarize the Google experience.
2. What other companies are described in the case as having had to deal with Chinese censorship. What is your opinion of their actions?
3. What seems to be the policy of Chinese censorship?
4. What are some U.S. congressional initiatives related to Chinese censorship? Do you support those initiatives?
5. Did Google make the right choice? What were the different opinions expressed in the case regarding the Google choice? Form an argument.

Submit your work in a 3-page Word document. Apply current APA standards for writing style to your work. All written assignments and responses should follow APA rules for attributing sources

TOTAL QUALITY MANAGEMENT

Assignment Overview

Total Quality Management (TQM) has an important role in any company; with the implementation of this program, companies can continuously improve their performance. Thus, organizations will be able to considerably meet their internal and external clients’ needs in terms of services and product quality, and develop an efficient and profitable business. The paper below analyzes how this concept was implemented by British Airways, since it is among the first companies to implement such a program.

Anca Madar, Implementation of total quality management Case study: British Airways, Bulletin of the Transilvania University of Braşov Series V: Economic Sciences • Vol. 8 (57) No. 1 – 2015, Retrieved from https://docplayer.net/21331451-Implementation-of-total-quality-management-case-study-british-airways.html

Case Assignment

1. Identify the quality problems for British Airways.
2. Summarize the implementation of TQM by British Airways and the outcomes.
3. Provide suggestions to improve implementation and results.
4. Comment on how effective it would be if British Airways employed Six Sigma techniques.

Assignment Expectations

• Use the information provided in the Background readings. Do any additional research as necessary.
• Review the information in the British Airways case study and become familiar with the products and processes.
• There is no set response to the case questions, so do not hesitate to think outside the box.
• It is essential to provide a well-written paper with detailed analysis.

READ the information provided by the resources and references on the Background page. Understand the theory and concept of TQM and Six Sigma.

NOTE: Cite the references in the Background, as well as additional references you use in your Case paper.

The report should be 5–6 pages and submitted by the Module due date.