hosp3005 leading service excellence in the hospitality industry pew 27103

My Group already did the Phase 1234. This is the only part i need to do. I will put their work in the files, and I wish you can see his part first. I am doing the “Boston Marriott Copley Place”. Thank you.

Phase 5 – Control

Your group will prepare a report on how to continue the improvement process. Answer the following points:

– Describe what they could do to monitor these changes, (2-3 pages)

-Describe what they could do to ensure improvement occurs in the future, (2 pages)

-Describe what you/group learned, (1 page)

-Describe what you/group would do differently if you needed to do this project over, and (1 page)

– Describe which of these skills and tools you feel are most valuable in the “real world”. (1 page)

Please cite chapter and page number(s) used in answering each question.