discussion 8 49

by

Evaluating, Adjusting, and Improving”

  • A training program that you designed to improve communication from the Boardroom to the Mailroom for your organization/institution has been in place for the past three months. You have noticed that there are still issues in open communication across multiple departments or lines of business. Your CFO (Chief Financial Officer) is now concerned that the ROI (Return on Investment) for your program is not delivering to the bottom line. What steps do you need to take to a) evaluate the program, b) determine if any delivery methods or learning models need to be adjusted, and c) improve the ROI?