read the case study and answer discussion questions 1

Read the CRM at Minitrex Case Study in the uploaded document. Answer the Discussion Questions at the end of the Case Study.

Your responses must be complete, detailed and in APA format. All work must be 2 FULL pages, single spaced, 12 font Times New Roman. The cover and reference page must be on separate pages. Please DO NOT include the question in your work as only your findings should be submitted. Please add at least 5 references.